Terms & Conditions

Our Terms & Conditions contain essential information about how we operate, your responsibilities, general terms, payments and how we communicate.
Last updated: 11th November 2023

Please note: Where The Dog Guy is mentioned throughout the following Terms & Conditions, this represents The Dog Guy South Limited. Please periodically review this page alongside our Privacy Policy, as it may change.

For most of us, dogs are a member of our family. We want to be able to include them in our leisure activities and invite guests into our homes without the fear of disaster occurring because they are out of control. As specialists in dog obedience and behavioural management, we employ techniques that are based on the most up-to-date training methods and equipment to instil harmonious relationships between owners and their dogs.

The procedure for a happy and healthy minded dog is to provide:

  1. Sufficient exercise on daily walks and play.
  2. Obedience – teaching and training your dog to listen to you through correct training (sit, down, stay etc).
  3. Praising and rewarding your dog at the right time.

For a dog to be obedient and behave in a desirable manner, the owner must gain trust and respect from the dog through clear communication. We will provide a unique training program for you and your dog to help establish and maintain these aspects in your relationship, a program in which results and emotional rewards go hand in hand.

It is equally important that the training is performed in a calm manner. Frustration anger and using harsh methods will only slow down the progress. Abuse only creates fear, not understanding or respect. We welcome you to this opportunity to take up the leadership role and responsibility in the training. You must practice the methods every day to start with, so that your dog can be accustomed to it. Failing to do so, will only hinder the effectiveness of the dogs progress.

The Dog Guy

This section outlines our Limitations of Liability, Terms & Conditions and training you and your dog(s).

While The Dog Guy has used their best efforts in helping you and your dog, they make no representation or warranty with respect to the accuracy or completeness of training your dog(s). Working with animals is unpredictable, and every dog learns at different speeds. The advice and strategies contained in the lessons aim to be best suited for your situation, and neither the supplier or the trainer shall be liable for loss of profit, financial loss or any commercial damages, including but not limited to public liability, special, incidental, consequential, or other damages. The Dog Guy has no prior civil, insurance, professional or personal claims in regard to any animal training or animal related disputes. To date, an entirely clean occupational, criminal and insurance/liability record is sustained.

Your Responsibilities

You, as the dog owner, hereby acknowledge that you have voluntarily applied to participate and/or enroll your dog in dog training activities with the The Dog Guy, or any other trainer representing the The Dog Guy. You are aware that there are inherent risks and hazards involved in activities with and around dogs, and you voluntarily participate in these activities with knowledge of potential dangers. You are aware that any dog, regardless of training, handling, or environmental circumstance, is capable of biting and you expressly acknowledge the risks therein.

In order to participate in dog training classes or other activities, you, being fully informed of such risks and hazards, agree to assume all risks of such occurrences. You hereby agree to waive any and all claims or actions that you or my guardians or representatives may have, from any and all personal injury to yourself, your dog(s), other persons in your charge, or harm to property or person or death caused directly or indirectly, through action or inaction of self or others, by acts that might occur in dog training classes, any other format of training activities or dog training without trainer present or engaged.

You agree to indemnify the The Dog Guy and its employees and affiliates from any and all claims by yourself, member of family, or any agent while within training facilities, within my/your home property, or in the general public as a result of any action or inaction, of either my/your dog(s) or any another.

You also agree to assume sole responsibility for injury or damage caused by yourself, children and people in your charge, or by the dog(s) you own or handle and further agree to indemnify, defend and hold the instructors, trainers, assistants and property harmless from any damage, loss, liability or expense, including legal cost and attorney’s fees, which result from damage caused by yourself, children and people in your charge, or by the dog(s) you own or handle.

Photography & Videography

If you agree for pictures and/or videos to be taken, the The Dog Guy may use these materials of you or your dog(s) for publicity or promotional purposes of the The Dog Guy without liability or obligation of any kind; in addition, if you consent, any videos or pictures taken by the The Dog Guy may be used commercially, or shared otherwise without your additional consent.


We require a non-refundable 50% deposit of the training fee upon confirmation of your booking, which should be transferred to The Dog Guy South LTD, Account No. 22029617, Sort Code 04-06-05. The remaining balance is due 10 days in advance of your training. If you are unable to collect your dog on the agreed date by mutual agreement, each additional day is charged at £50.00 per day. Non-collection of your dog on the agreed date, unless otherwise agreed, will result in your dog being taken to a dog sanctuary for re-homing after two weeks have elapsed.

General Terms

While it is not a legal requirement for your dog to have the Kennel Cough vaccination, it is something we would recommend. The facility in which all dogs will stay has NEVER had a case of Kennel Cough in the 7 years they have been trading, It is important to note that Kennel Cough is an airborne illness that can be caught anywhere, in another dogs home in the park, in a pet shop – not just in kennels. It is comparible to the dog version of a cold. Please note that we will not be taking responsibility for any cases of Kennel Cough. However, as with any issue, we will take immediate action, contacting both the owner and the local vets.

You must provide the right amount of food for the duration of your dogs stay. They will be fed at their usual feeding times, the same amount of times as they are fed at home – but it’s important you provide their meals.

Your chosen package will have a set number of updates per week – you will receive the number of updates corresponding to your chosen package. Please do not try to make further contact unless you have an emergency. In the case of an emergency, we will attempt to call you (the owner) first. If we are unable to get in touch, we will proceed to call the vet.

If you do not have Dog / Pet Insurance, we are still happy to train your dog. This is based on the understanding that if your dog becomes ill or needs veterinary attention, we will ensure your dog is taken to a veterinary practise, the full advice and treatment prescribed will be the course of action taken. The Dog Guy will not be responsible for any money owed for veterinary bills.

The commands we use here at The Dog Guy include, but are not limited to: Sit, Down, Place, Here (Recall), Heel, Bed, Verbal Markers (Yes, No, Good Boy/Girl) and many more.


  • Updates will come from: contact@thedogguy.uk.
  • You will be given the number of updates per week to correspond with your package. Please do not request updates past 5:00pm or or on weekends.
  • Updates will come between 9-5, on Wednesdays only.
  • Your updates are given as an estimate and will purely depend on work load and time.
  • For VIP packages, updates will be from 9-5, Monday – Friday and will be training related.